Privacy Policy

Effective Date: 24 December 2025

At MUZÈRA, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our website. We handle your data responsibly, transparently, and in accordance with applicable laws.

If you have any questions about this policy or our data practices, please contact us using the details provided below.

Who We Are and the Information We Collect

MUZÈRA is operated by NV Atelier Private Limited, registered in Odisha, India.

Business Address: CDA, Sector 6, Cuttack - 753014, Odisha, India.

Contact Email: hello@muzera.in

For the purposes of applicable data protection laws, MUZÈRA acts as the Data Fiduciary.

We collect only the information necessary to provide and improve our services.

1. Personal Information

This may include:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

This information is collected when you place an order, create an account, or sign up for email notifications.

2. Payment Information

Payment details are collected only at the time of checkout and are processed through secure, encrypted payment gateways. MUZÈRA does not store or retain your credit or debit card information.

3. Website Usage Information (Cookies & Tracking)

We may use cookies and similar technologies to:

  • Ensure essential website functionality
  • Understand user preferences and improve website performance

Cookies do not store sensitive information such as passwords or card details. Non-essential cookies are used only with your consent and can be managed through your browser settings.

Purpose of Data Collection and Consent

We use your information to:

  • Process and fulfill orders
  • Ship products and provide delivery updates
  • Provide customer support
  • Improve our products, services, and website experience
  • Send promotional communications only if you have opted in

Consent

By using our website, you consent to the collection and use of your personal data as described in this Privacy Policy. You may withdraw your consent at any time for:

  • Marketing communications
  • Non-essential cookies
  • Continued data processing (subject to legal requirements)
Sharing Your Information
  • No Sale or Rent: MUZÈRA does not sell, rent, or trade your personal information to third parties.
  • Service Providers: We may share limited data with trusted service providers (such as payment processors or logistics partners) strictly for order fulfillment and operational purposes.
  • External Links: Our website may contain links to third-party websites. MUZÈRA is not responsible for their privacy practices, and we encourage you to review their privacy policies separately.
Your Rights

Under the Digital Personal Data Protection Act, 2023 (India), you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction or updating of inaccurate data
  • Deletion: Request deletion of your personal data, subject to legal obligations
  • Withdraw Consent: Withdraw consent for data processing, marketing, or cookies at any time

To exercise these rights, please contact us at hello@muzera.in

Updating Your Account Information

You may update your personal details at any time by:

  1. Logging in to My Account
  2. Selecting Profile
  3. You can change your personal details on the Profile page.

Please note: Credit or debit card details are not stored in your account profile.

Unsubscribing from Emails

To remove your name from our mailing list: 

  1. Go to the Sign-Up Page.
  2. Enter your details and click Unsubscribe.

You will be removed from our mailing list immediately.

Data Retention & Security

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

We implement reasonable technical and organizational security measures, including encryption and secure storage, to protect your data from unauthorized access, misuse, or disclosure.

If you have any concerns or complaints regarding the handling of your personal data, you may contact us at hello@muzera.in

We will address your grievance within a reasonable timeframe, as required by applicable law.

Virtual Try On

Last Updated: May 13, 2026

At Muzèra, we are committed to transparency, privacy, and responsible technology use. This Virtual Try On feature is currently offered as a beta testing experience through a secure third party technology provider.

By using this feature, you acknowledge and agree to the following terms:

1. Beta Testing Notice

The Virtual Try On experience is currently in a testing and development phase.

Results generated through this feature are intended for visual reference only and may not accurately represent:

• garment fit

• body proportions

• fabric drape

• colors

• textures

• sizing

• final product appearance

Muzèra makes no guarantee regarding the accuracy, realism, or suitability of any generated output.

Virtual Try On results should not be considered a guarantee of product fit, appearance, or purchasing outcome.

2. Third Party Technology

This feature is powered by an independent third party technology provider.

By uploading or capturing an image, you understand that your image is processed by that third party solely for the purpose of generating your Virtual Try On experience.

Use of this feature may also be subject to the third party provider’s privacy practices and processing policies.

3. Photo Privacy and Access

Muzèra does not:

• view your uploaded photos

• access your generated try on images

• download your images

• store your photos on our own systems

• use your photos for advertising, profiling, or artificial intelligence training

Your uploaded content remains private to your session and the authorized processing systems of the technology provider.

4. Data Processing

To generate your try on results, your uploaded image may be temporarily processed and securely stored by the third party provider in accordance with their own privacy and retention policies.

Muzèra does not control, modify, or manage this processing infrastructure.

5. User Responsibility

By using this feature, you confirm that:

• you have the legal right to upload the image submitted

• you are at least the legally required age in your jurisdiction, or have parental consent

• the image does not violate any third party rights

You agree not to upload unlawful, offensive, misleading, or unauthorized content.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Muzèra shall not be liable for:

• inaccurate visual outputs

• technical interruptions

• image distortion

• third party processing delays

• temporary service unavailability

• decisions made based on generated try on results

Use of this feature is entirely at your own discretion.

7. Service Availability

We reserve the right to modify, suspend, restrict, or permanently remove the Virtual Try On feature at any time without prior notice.

8. Privacy Questions

For questions regarding this feature or privacy related concerns, please contact: hello@muzera.in

MUZÈRA may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website after such updates constitutes acceptance of the revised policy.